FAQS
Frequently Asked Questions (FAQs)
1. General Questions
Q: Who is PureLife Trading?
A: PureLife Trading FZE LLC is an e-commerce platform and wholesale distributor that offers high-quality health products, nutritional supplements, and lifestyle essentials in the UAE and GCC regions
Q: Where are you located?
A: We are based in the United Arab Emirates and deliver across the UAE.
Q: How do I contact customer support?
A: You can reach us via email at purelifetradingllc@gmail.com or call us at 0552609970 during business hours.
2. Orders & Payments
Q: How do I place an order?
A: Simply browse our website, add products to your cart, and proceed to checkout. Follow the steps to enter your details and complete the payment.
Q: What payment methods do you accept?
A: We accept credit/debit cards (bank cards) and secure online payments through the Nomod link available on our website.
3. Shipping & Delivery
Q: Do you offer delivery across the UAE?
A: Yes! We deliver across the UAE.
Q: How long does delivery take?
A: Orders within the UAE typically take 2-3 business days.
Q: How much does shipping cost?
A: Shipping fees vary based on your location and order size. The final cost will be displayed at checkout.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS.
4. Returns & Refunds
Q: What is your return policy?
A: You can return unused and unopened products within 3 days of receiving them. Certain items, such as perishable goods, are non-returnable.
Q: How do I request a refund?
A: Contact us with your order details and reason for return. Refunds will be processed once we receive the returned item.
5. Products & Ingredients
Q: Are your products safe to use?
A: Yes! Our products meet high-quality and safety standards and are sourced from reputable manufacturers.
Q: Are your energy shots and supplements suitable for all ages?
A: Our products are generally safe for adults. However, if you have any medical conditions or are pregnant, we recommend consulting a healthcare professional before use.
Q: Do you sell organic or vegan products?
A: Yes, we offer a selection of organic, vegan, and all-natural products. Check the product descriptions for details.
